Customer service bot startup Agent IQ announces $6.3 million Series A led by Sierra Ventures

 If you’ve tried to deal with a bot before you can speak to a human customer service rep, you know how frustrating that process can sometimes be. Sure, there are basic tasks that can free up a human rep to handle the more difficult matters, but it can be exasperating when there is no easy way to talk to a person. Agent IQ, a startup that has developed customer service bots, acknowledges… Read More

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Google’s Cloud IoT Core is now generally available

 Cloud IoT Core, Google’s fully managed service for connecting, managing and ingesting data from IoT devices, is now out of beta and generally available. Google envisions the service, which launched in public beta last September, as the first entry point for IoT data into its cloud. Once the data has been ingested, users can use Cloud IoT Core to push data to Google’s cloud… Read More

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Outsourcing management startup 4me announces $1.65 million seed investment led by Storm Ventures

 4me, a startup that helps companies organize and track their IT outsourcing projects, announced a $1.65 million seed investment led by Storm Ventures. The company, which launched in 2010, would seem to be a bit long in tooth to warrant a seed investment round, but co-founder and CEO Cor Winkler Prins explained that the founders both had successful exits from previous service management… Read More

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Tresorit adds file restore to its e2e encrypted cloud storage service

 Europe-based cloud storage startup Tresorit which mainly focuses on selling to small to medium size businesses has added a file restore feature to its e2e encrypted cloud storage platform which it’s touting as a helpful feature if you’re trying to recover from a ransomware attack. Read More

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Oracle grabs Zenedge as it continues to beef up its cloud security play

 Oracle announced yesterday that it intends to acquire Zenedge, a 4-year old hybrid security startup. They didn’t reveal a purchase price. With Zenedge, Oracle gets a security service to add it to its growing cloud play. In this case, the company has products to protect customers whether in the cloud, on-prem or across hybrid environments. The company offers a range of services from… Read More

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Google to acquire Xively IoT platform from LogMeIn

 Google announced today that it intends to buy Xively from LogMeIn, giving Google Cloud an established IoT platform to add to their product portfolio. Terms of the deal were not disclosed. In a blog post announcing the acquisition, Google indicated it wants to use this purchase as a springboard into the growing IoT market, which it believes will reach 20 billion connected things by 2020.… Read More

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Consolidation in the cloud as OpenText buys Hightail and Carbonite grabs Mozy from Dell

 Back in the early 2000s before Dropbox was gleam in Drew Houston’s eye, sharing large files was a huge challenge. Email services limited attachment size because bandwidth and storage were both expensive and FTP required a certain level of technical acumen. YouSendIt tried to resolve that problem by providing a way to share large files in the days before the cloud became a thing. The… Read More

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Google’s bug bounty programs paid out almost $3M in 2017

 Bug bounty programs are designed to sic security researchers on software and pay them to find vulnerabilities and report back to the sponsor. In return, the researchers are richly rewarded for their findings. In fact, Google’s bug bounty paid out a hefty $2.9 million in bug bounties in 2017. Rewards can range from $500 to $100,000 or more depending on the type of bug and the amount of… Read More

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Akamai has laid off 400 workers or 5 percent of global workforce

 Akamai, the Cambridge Massachusetts content delivery network and network services provider, announced they had laid off 400 people in their earnings call with analysts yesterday. On the call, Akamai CEO Tom Leighton indicated that the 400 people represented 5 percent of the the company’s 8000 worldwide workforce. “As part of our effort to improve operational efficiency, we… Read More

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Slack names Allen Shim as company’s first CFO

 In a blog post this morning Slack CEO Stewart Butterfield announced the company is naming long-time employee Allen Shim as the company’s first CFO. “Today, I’m excited to announce another milestone: Allen Shim has been appointed Chief Financial Officer for Slack,” Butterfield wrote in the blog post. He went onto to describe Shim as his right hand man, who has been with… Read More

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