Tag: ai
Kaizo raises $3M for its AI-based tools to improve customer service support teams
CRM has for years been primarily a story of software to manage customer contacts, data to help agents do their jobs, and tools to manage incoming requests and outreach strategies. Now to add to that we’re starting to see a new theme: apps to help agents track how they work…
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Deepgram raises $12M for enterprise speech recognition
Deepgram, a startup focused on high-quality, real-time speech recognition, announced a $12 million Series A this morning. The startup, founded a half decade ago, according to Crunchbase data, with just a few million in raised capital, is interesting, as its success to date was founded on two consecutive experiments. The…
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Tractable claims $25M to sell damage-assessing AIs to more insurance giants
London-based insurtech AI startup Tractable, which is applying artificial intelligence to speed up accident and disaster recovery by using computer vision to perform visual damage appraisal instead of getting humans to do the job, has closed a $25 million Series C, led by Canadian investment fund Georgian Partners. Existing investors…
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UK public sector failing to be open about its use of AI, review finds
A report into the use of artificial intelligence by the UK’s public sector has warned that the government is failing to be open about automated decision-making technologies which have the potential to significantly impact citizens’ lives. Ministers have been especially bullish on injecting new technologies into the delivery of taxpayer…
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7-Eleven is the next retailer to test cashierless stores
7-Eleven is the latest retailer to test the “cashierless” store concept, following Amazon’s big push into the market with its Amazon Go convenience stores that use technology, instead of people, to monitor stock levels, track purchases, and process payments. This week, 7-Eleven announced it’s piloting its own take on the…
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Study of YouTube comments finds evidence of radicalization effect
Research presented at the ACM FAT 2020 conference in Barcelona today supports the notion that YouTube’s platform is playing a role in radicalizing users via exposure to far-right ideologies. The study, carried out by researchers at Switzerland’s Ecole polytechnique fédérale de Lausanne and the Federal University of Minas Gerais in…
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