FTC changes its telemarketing rules to cover growing ‘tech support scam’ calls


The Federal Trade Commission (FTC) has finalized amendments to its Telemarketing Sales Rule (TSR), making it easier to protect consumers who are tricked into paying scam tech support companies. The FTC could already go after these fraudster companies if they initiated calls to people — now, they can do the same thing if people call the scammers too.
Fake tech support fraud has been on the rise for many years. The “company” tricks people into thinking they have a virus or other problem by sending scam emails, popups, and other messages. This encourages them to call to a help desk, which then convinces them to pay up.
The FTC has long attempted to wrangle money back from these scammers. But as it explains in a published proposal, a 2021 Supreme Court ruling called AMG Capital Management, LLC v. FTC limited its authority to do so. Without a rewrite of the rules, that meant the FTC could only pursue companies when they’d made an outbound call, leaving many consumers who were tricked by the messages out of luck.
Now, the TSR has been changed to remove “technical support services” from a list of services that are exempt from its rules. The FTC has also been cracking down on scammy “tech support” pop-ups on sites.
The FTC says older consumers over the age of 60 were five times more likely to be victims of these scams, and they have collectively reported more than $175 million in losses. Earlier this year, the FTC reported fake “Geek Squad” calls topped the list of fraud, adding up to $15 million in losses.
The Federal Trade Commission (FTC) has finalized amendments to its Telemarketing Sales Rule (TSR), making it easier to protect consumers who are tricked into paying scam tech support companies. The FTC could already go after these fraudster companies if they initiated calls to people — now, they can do the…
Recent Posts
- I tried ChatGPT’s Dall-E 3 image generator and these 5 tips will help you get the most from your AI creations
- Gabby Petito murder documentary sparks viewer backlash after it uses fake AI voiceover
- The quirky Alarmo clock is no longer exclusive to Nintendo’s online store
- The government is still threatening to ‘semi-fire’ workers who don’t answer an email from Elon Musk
- Sigma’s latest camera is so minimalist it doesn’t have a memory card slot
Archives
- February 2025
- January 2025
- December 2024
- November 2024
- October 2024
- September 2024
- August 2024
- July 2024
- June 2024
- May 2024
- April 2024
- March 2024
- February 2024
- January 2024
- December 2023
- November 2023
- October 2023
- September 2023
- August 2023
- July 2023
- June 2023
- May 2023
- April 2023
- March 2023
- February 2023
- January 2023
- December 2022
- November 2022
- October 2022
- September 2022
- August 2022
- July 2022
- June 2022
- May 2022
- April 2022
- March 2022
- February 2022
- January 2022
- December 2021
- November 2021
- October 2021
- September 2021
- August 2021
- July 2021
- June 2021
- May 2021
- April 2021
- March 2021
- February 2021
- January 2021
- December 2020
- November 2020
- October 2020
- September 2020
- August 2020
- July 2020
- June 2020
- May 2020
- April 2020
- March 2020
- February 2020
- January 2020
- December 2019
- November 2019
- September 2018
- October 2017
- December 2011
- August 2010