Will the 2020s be online advertising’s holistic decade?

Todd Dipaola Contributor Todd Dipaola founded inMarket to bring the performance and accountability of digital advertising to offline brands. With less than two months

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Adobe announces GA of customer data platform

The customer data platform (CDP) is the newest tool in the customer experience arsenal as big companies try to help customers deal with data

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Freshworks raises $150M Series H on $3.5B valuation

Freshworks, a company that makes a variety of business software tools, from CRM to help-desk software, announced a $150 million Series H investment today

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Salesforce Ventures invested $300M in Automattic while Salesforce was building a CMS

In September, Salesforce Ventures, the venture of arm of Salesforce, announced a hefty $300 million investment in Automattic, the company behind WordPress, the ubiquitous

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Helping banks refine sales pitches and customer service, Minneapolis-based Total Expert raises $52 million

It’s no secret that the art of customer service in the modern era is something that banks desperately need help with. One of the

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Customer success isn’t an add-on – Start early to win later

Dale Chang & Jay Nathan Contributor What comes first: Sales or Customer Success? Many growing startups pressure themselves to start selling as soon as

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Simon Data hauls in $30M Series C to continue building customer data platform

As businesses use an increasing variety of marketing software solutions, the goal around collecting all of that data is to improve customer experience. Simon

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